We do our best to ship all orders withing 2 business days from when your order is placed. Please allow up to 10 days for delivery. Orders will be shipped via the US Postal Service, Priority Mail, Parcel Post and UPS Ground services. Express shipping is available weekdays. Please contact us to arrange for Express overnight shipping. Express mail orders placed on Friday or Saturday may not be shipped until Monday. We will expedite Express mail orders as quickly as possible. On occasion we ship via UPS.
We strive to keep all items in stock, however from time to time we do run out of an item. We will let you know if the item you purchased is out of stock. Our suppliers are quick shippers and in the event we do run out, we can generally have the item to you within 10 days. You will always have the option to cancel an item that is on back order. Some of our products ship directly from the manufacturer or artist and may be shipped separately from other items you order.
We charge only actual shipping costs, no packing or handling fees! Some items ship for free and others have a extra shipping charge as noted in the product description. For shipments to Alaska & Hawaii additional shipping fees may be applied post check out based on if it is an oversized package. For shoppers in those states, you will be contacted if your purchase is oversized.
In order to keep our pricing low and to help the environment, from time to time we will use good quality previously used boxes and packing material for shipping. We will only reuse boxes and materials that are in very good condition.
We ship to United States of America, Canada, United Kingdom, Germany, Norway, and Australia. We regret we cannot ship treats and food products outside of the United States. Fun Time Dog Shop is not responsible for any international charges such as custom fees, taxes, or levies. Please contact us prior to ordering for shipments outside the USA, via email or telephone so we may calculate international shipping costs prior to placing your international order. Orders placed for treats for or international shipments will be cancelled and a $2.00 processing fee applied.
Local Delivery Service
We offer Free Local Delivery to purchasers in Ann Arbor, Whitmore Lake, Dexter, and Brighton, Michigan for purchases that total $40.00 or more.
We will contact you to arrange delivery and deduct the shipping fee when your order is processed. If you have a special delivery need please contact us to make arrangements.
We want you to love your purchase! We are happy to accept returns on items that are unused, in their original condition and in their original, undamaged packaging within 14 days of your delivery date. Some products have an extended or modified return policy that is noted in the product description. If an item arrives damaged, please contact us so we can make arrangements to send you another.
We do not accept returns of dog treats, food products, special order or custom items. Please contact us before returning an item.
Mail all returns to:
Fun Time Dog Shop LLC
Attn: Returns Department
P.O. Box 147
Whitmore Lake, MI 48189
Fun Time Dog Shop does not refund the original shipping price or the return shipping fees unless it has been our error in packing or the item arrives damaged. Please allow 2 to 3 weeks for return processing. We are not responsible for return shipments. We highly recommend purchasing shipping insurance.
A state sales tax of 6% will be charged to all purchases that ship or are delivered in the state of Michigan.
We accept Visa, Mastercard, American Express, and PayPal.
Local deliveries may also pay via personal check or cash.
We can be contacted via email or telephone at 734-449-9975 between the hours of 9:00 am and 4:00 pm eastern time Monday through Friday. If we are unavailable when you call, please leave a message and we will promptly return your call.